Return Policy

1.) RETURN POLICY 

NO cancellation of order, EXCHANGE or refund will be entertained, unless the item you have ordered is out of stock or we are unable to fulfil your order for any reason whatsoever. 

BEFORE DISPATCHMENT 

1. NO monetary refunds will be entertained. 
2. Should there be a request for cancellation of order or a specific item in the order, the full amount will be credited to the said individual’s online account on www.protechkitzone.com within 7-10 working days. 
3. Credit can be used for future purchase on www.protechkitzone.com and has NO expiry date. 

REFUSAL AT DELIVERY 

1. Should receiver refuse to accept parcel upon delivery, FULL amount of delivery back to Protech Kit Zone will be fully borne by buyer. 
2. 20% of the amount paid according to the invoice will be charged for restocking fee on buyer after Protech Kit Zone receives the item in a BRAND NEW and UNWORN condition along with all the relevant tags ATTACHED. 
3. The remaining balance will only be credited to the said individual’s PKZ online account within 14 working days. 
4. NO monetary return request will be entertained. 

PERSONALIZED ITEM 

1. Strictly NO refunds or exchange for personalized shirts (Printing of namesets, patches, sponsors onto shirt) 
2. Upon selecting personliazed shirts or items which require Protech Kit Zone printing services, you are deemed to have agreed to the T&C of our personalization policy (PLEASE REFER TO ‘PERSONALIZATION POLICY’)

SPECIAL ORDER / PRE ORDER

1. NO refunds or exchange for specially ordered items 
2. Pre-Order / Specially ordered items refer to items NOT READILY AVAILABLE on www.protechkitzone.com

2.) WARRANTY

1. Shirt is under warranty for manufacturers’ defect for as long as 7 DAYS from date of purchase with all the relevant TAGS ATTACHED. 
2. Shirts will be sent back to manufacturer for inspection. 
3. Personalized shirts (printings of namesets, patches, sponsor on shirts) are NOT ELIGIBLE for any warranty. Regardless personalized own's name/number or player's name/number.
4. However, please note that the item may not be exchanged on the spot as it’s subject to stock availability. The return process may take up to 7 working days depending on the stock availability. We  will not responsible for any damage during the delivery to us. 

CONDITION TO SEND BACK THE PARCEL:- 

Please do not wrap original box or plastic with any sealing tape. Kindly cover with anything before wrap with sealing tape. We will not proceed with exchange if the original box or plastic was damage by sealing tape.

For your protection we recommend that you use a recorded delivery service as we cannot be held responsible for items not received.

We will not be responsible for returned items that are lost or damaged in transit. Proof of postage will not be accepted/deemed as proof of receipt/delivery. You should take reasonable care to ensure that the items returned to us are not damaged in transit and if appropriate, arrange suitable insurance.

We will send the exchange item once we received depend on condition parcel.

3.) CLEARANCE / DISCOUNTED ITEMS / COUPON

1. Items which are on ‘clearance / discount’ under ‘Clearance / Discounted items’) are NOT ENTITLED for any returns, exchange, credit transfer, and monetary refund. 
2. Clearance items are items which fall under the ‘CLEARANCE’ section on www.protechkitzone.com
3. Discounted items refer to items which has its original price adjusted on www.protechkitzone.com
4. Customer's who uses any coupon might have to bear additional charges while exchanging size or item as it will follow original price without any coupon discount. For Example customer entitled to use coupon for 30% off, but when exchange will follow original price without 30% off and customer has to pay the balance amount. Discount will be applied only once.
5. Same as Voucher code given, customer has to bear additional charges while exchanging size. For example customer entitle coupon with RM50 but when exchange it will follow original price without coupon amount. Promo code only applied only once.
6. Customer will have to bear additional cost of current price if the item are not in promotion anymore. Even customer has informed before the item before shipped out we will not entertain any exchange unless customer are willing to add value. PLEASE BE NOTE THAT THE PRICE ARE BASED ON CURRENT SYSTEM.