Cancellation, Return & Exchange Policy

REFUND & CANCELLATION POLICY 

BEFORE DISPATCHMENT 

1. NO monetary refunds will be entertained. 
2. Should there be a request for cancellation of order or a specific item in the order, the full amount will be credited to the said individual’s online account on www.protechkitzone.com within 7-10 working days. 
3. Credit can be used for future purchase on www.protechkitzone.com and has NO expiry date. 

REFUSAL AT DELIVERY 

1. Should receiver refuse to accept parcel upon delivery, FULL amount of delivery back to Protech Kit Zone will be fully borne by buyer. 
2. 20% of the amount paid according to the invoice will be charged for restocking fee on buyer after Protech Kit Zone receives the item in a BRAND NEW and UNWORN condition along with all the relevant tags ATTACHED. 
3. The remaining balance will only be credited to the said individual’s PKZ online account within 14 working days. 
4. NO monetary return request will be entertained. 

PERSONALIZED ITEM 

1. Strictly NO refunds or exchange for personalized shirts (Printing of namesets, patches, sponsors onto shirt) 
2. Upon selecting personliazed shirts or items which require Protech Kit Zone printing services, you are deemed to have agreed to the T&C of our printing policy (PLEASE REFER TO ‘PRINTING POLICY’)

SPECIAL ORDER / PRE ORDER

1. NO refunds or exchange for specially ordered items 
2. Pre-Order / Specially ordered items refer to items NOT READILY AVAILABLE on www.protechkitzone.com

 

WARRANTY

1. Shirt is under warranty for manufacturers’ defect for as long as 7 DAYS from date of purchase with all the relevant TAGS ATTACHED. 
2. Shirts will be sent back to manufacturer for inspection. 
3. Personalized shirts (printings of namesets, patches, sponsor on shirts) are NOT ELIGIBLE for any warranty. Regardless personalized own's name/number or player's name/number.

 

PRINTING POLICY 

While every effort has been made to make your personalization experience at Protech Kit Zone memorable, there might be some shortcomings which may occur during the printing process. 

1. Upon selecting Protech Kit Zone personalization services (printing of namesets, sponsors, and patches), you have deemed to have accepted the ‘risks’ (Please refer to (2) under printing policy) that may be present during the printing process which may cause dissatisfaction of the personalization end result. Protech Kit Zone shall not be held responsible for any dissatisfaction of the personalization end result. 

2. ‘Risks’ include - 

1. Perceived misalignments of printing on said shirt 
2. Perceived cracks / undesired end result of printing on said shirt 
3. Perceived colour difference on image and actual product / end result of printing 

3. Strictly NO refunds / returns / exchanges for printed shirts, regardless customization own name/number or player's name/number.
4. Squad numbers correct at time of printing; We holds NO responsibility for subsequent changes to squad numbers of if a player is transferred.

 

CLEARANCE / DISCOUNTED ITEMS 

1. Items which are on ‘clearance / discount’ (Please refer to (A) under ‘Clearance / Discounted items’) are NOT ENTITLED for any returns, exchange, credit transfer, and monetary refund. 

1.  

1. Clearance items are items which fall under the ‘CLEARANCE’ section on www.protechkitzone.com
2. Discounted items refer to items which has its original price adjusted on www.protechkitzone.com

 

NAMESET / PATCHES / SPONSOR

1. Sale of names and numbering, patches, sponsors are under warranty with the following T&C – 

1. Within 7 days from the date of purchase
2. For local and overseas deliveries, it is under warranty 7 days from the day of arrival based on the tracking number given

2. Warranty is voided & NO longer valid once the name and number / patch / sponsor are put into printing or any related work. 

3. Protech Kit Zone shall NOT be liable for any damage that may occur on the nameset / patch / sponsor during the printing process or any works that is involved in.