Cancellation, Return & Exchange Policy

RETURN, REFUND & CANCELLATION POLICY 

Protech Kit Zone makes every effort to ensure all goods supplied are of a high manufacturing quality and standard. Should there be an issue with product quality, Protech Kit Zone reserves the right to return the item to the original manufacturer or supplier for inspection before deciding upon an appropriate action.

BEFORE DISPATCHMENT:

1. NO refunds will be entertained should order has not been dispatched. 
2. The full amount will be credited to the involved individual’s online account on www.protechkitzone.com within 3-5 working days. 
3. Credit can be used for future purchase on www.protechkitzone.com and has NO expiry date. 
4. We appreciate that this is not a perfect solution but this is the best that we can do when an order has already been submitted.

REFUSAL AT DELIVERY:

1. Should receiver refuse to accept parcel upon delivery, FULL amount of delivery back to Protech Kit Zone will be fully borne by buyer. 
2. 20% of the amount paid will be charged for restocking fee on buyer after Protech Kit Zone receives the item in a BRAND NEW and UNWORN condition along with all the relevant tags ATTACHED.

PERSONALIZED ITEM:

1. Strictly NO refunds or exchange for personalized shirts (Printing of namesets, patches, sponsors onto shirt) 

SPECIAL ORDER / PRE-ORDER ITEM:

1. NO refunds or exchange for specially ordered items 
2. Specially ordered items refer to items NOT READILY AVAILABLE on www.protechkitzone.com

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Clearance Products:

1. NO refunds or exchange for ANY clearance items 

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WARRANTY:

1. Shirt is under warranty for manufacturers’ defect for as long as 7 DAYS from date of purchase with all the relevant TAGS ATTACHED. 
2. Shirts will be sent back to manufacturer for inspection. 

Personalized shirts (printings of namesets, patches, sponsor on shirts) are NOT ELIGIBLE for warranty.